Meri Armour, CEO of Memphis-based Le Bonheur Children's Hospital describes the culture-shaping initiative that began at the pediatric hospital in order to create an environment that enabled the strategic goal of providing patient and family-centered care. As the positive results spread across the hospital, the system leaders across the eight-hospital healthcare system Methodist Le Bonheur determined it was essential to create that consistent culture across all hospitals and the enterprise.

Smart leaders help shape their company's culture — instead of allowing the culture to shape the company. CEOs who have been most successful at shifting their company culture have an acute awareness of and focus on four principles for successful culture change.

our purpose, vision, mission and values

Our purpose and values guide us and enable us to succeed in our mission

One of the most important things we counsel leaders on as they create or transform their cultures is to create a higher purpose for their organization that serves as the guidepost for why they exist, and to inspire employees to live that purpose. We also help the leaders to “walk the talk” and to be strong and visible role models of the values and guiding behaviors that support their company vision, mission and values. 

Naturally, we practice what we teach. Our culture is driven by our higher purpose, our vision and our values. They have been at the forefront of our focus and our passion, and have led to our success throughout our 35-year history.


our purpose

We positively impact the world by inspiring leaders to create thriving organizational cultures


our mission
We create thriving, high-performance cultures to consistently achieve better business results.

our vision
We enrich the spirit and performance of organizations.

our values

  • We operate from a healthy state of mind
  • We partner with our clients and with each other
  • We embrace continuous learning and change
  • We are accountable to make it happen
  • We communicate openly, honestly and directly
  • We act with integrity