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client quote

Joe Robles, CEO, USAA

Creating a culture of going above and beyond to serve members

“People ask me all the time what is USAA's secret sauce? I keep telling them that a big piece of it is the culture of this company, and it has given us a huge business advantage. You can see the improvement in customer satisfaction. You can see the business results and how we outperformed a lot of our competitors over the past three to four years. We've always done well, but it's especially coming through now because of the strengthening of our culture.”
Watch a video with Joe Robles discussing the culture as a key c ompetitive advantage.  


Download   interview with Joe Robles 

Culture Drives Performance Image