In fewer than two years, Miami Children's Hospital significantly improved patient satisfaction, clinical outcomes and dramatically increased physician satisfaction. In our new newsletter, CEO Dr. Narendra Kini discusses why he has had such success since taking the hospital's top post in 2008, and why health care providers must balance the softer people side of care with the disciplined rigor of running a corporation.

Senn Delaney Chairman Dr. Larry Senn describes the CEO role as the chief culture officer in this interview published in the July debut issue of The CEO Forum Magazine. The CEO Forum is published quarterly by Robert Reiss, long-time host of The CEO Show. It is distributed to 10,000 chief executives.