Be at your best for 2012

The best of Senn Delaney thought leadership to help you thrive in 2012 and beyond

Jim Hart, President and CEO

January 10, 2012

We at Senn Delaney wish you a healthy and high-performance 2012. We are deeply committed to positively impacting the world by inspiring leaders to create thriving organizational cultures. To help you, your team and your organization  thrive this year, we are pleased to share the best of our thought leadership and interviews. These articles and videos are intended to deepen leaders' understanding that organizational cultures can be intentionally shaped, and that high-performance, thriving cultures create the greatest competitive advantage and achieve outstanding results. Click the links below to read the articles or view the videos. Please do share them with your colleagues. Warmest wishes for 2012!

The best of culture: five CEO viewpoints

In 2011, Senn Delaney began a partnership with The CEO TV Show to share engaging weekly video interviews with America's top CEOs on culture, innovation and leadership. We are pleased to share five of the year's best CEO interviews on culture featuring ING Direct CEO Arkadi Kuhlmann, Ogilvy & Mather Chairman Shelly Lazarus,  The Home Depot Founder Bernie Marcus and others.
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Learn about the importance of culture to organizational success from top leaders in these two book excerpts

YUM! Brands CEO and Chairman David Novak: Taking People With You
YUM! Brands CEO and Chairman David Novak offers powerful and sincere directives for creating a cohesive, success-oriented corporate culture in his new book, TAKING PEOPLE WITH YOU: The Only Way to Make BIG Things Happen. Several of Senn Delaney's culture-shaping principles are noted in the book.
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James L. Heskett: The Culture Cycle: How to shape the unseen force that transforms performance
In James L. Heskett's new book, The Culture Cycle: How to Shape the Unseen Force that Transforms Performance, he demonstrates that developing an effective culture can account for up to half of the difference in operating income between two organizations in the same business. This book looks at ways in which cultures evolve and can be shaped that have a sustained positive impact on economic performance. And it examines the role of culture in the development of an organization's strategy.
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Senn Delaney thought papers and articles

View from the top: First Horizon CEO and CHRO shift culture to rebuild for success
When the economic crisis struck in 2008, seemingly overnight, the financial services industry faced dramatic change. First Horizon National Corporation's emphasis shifted from expansion to refocus on its core businesses of regional banking and capital markets. The CEO and chief human resources officer swiftly responded by intentionally shifting the “Firstpower” culture to align with a strategic refocus on its core business as the best regional banking system in Tennessee. In this interview about leading the culture, CHRO John Daniel describes how a smaller, but more flexible, nimble and accountable organization has emerged. As a result, First Horizon has returned to profitability and improved performance and is better prepared for significant industry changes ahead.
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Leaders should focus on three key areas to create a customer-centric culture
Companies with a customer-centric culture strongly outperform their rivals. Senn Delaney Chairman Dr. Larry Senn discusses the Here are three key areas CEOs and executive leaders must pay close attention to in order to create a truly customer-centric culture.
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Focus on why: CEOs need to lead with purpose to create thriving organizations
Senn Delaney President and CEO Jim Hart discusses why organizational purpose is one of the most powerful driving forces in successful companies and leaders.
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Culture Drives Performance Image