Meri Armour, CEO of Memphis-based Le Bonheur Children's Hospital describes the culture-shaping initiative that began at the pediatric hospital in order to create an environment that enabled the strategic goal of providing patient and family-centered care. As the positive results spread across the hospital, the system leaders across the eight-hospital healthcare system Methodist Le Bonheur determined it was essential to create that consistent culture across all hospitals and the enterprise.

Smart leaders help shape their company's culture — instead of allowing the culture to shape the company. CEOs who have been most successful at shifting their company culture have an acute awareness of and focus on four principles for successful culture change.

healthcare industry experience

The U.S. healthcare system is at a time of transformative change affecting all stakeholders; providers, physicians, health plans and patients and their families. Faced with the imperative to deliver high-quality care at a lower price, healthcare leaders are employing new strategies needed to succeed in a new environment. Senn Delaney has decades of experience helping leaders in healthcare and many other industries to develop cultures that deliver better results.


Download our client impact brochure to learn more about our unique qualifications and client impact case studies


Our clients in healthcare | healthcare services


What healthcare leaders say about the impact of our work


Methodist LeBonheur Healthcare CEO Gary Shorb




Case study: Methodist Le Bonheur Healthcare CEO Gary Shorb on Creating a ‘Power of One' culture to maximize system performance


Children's Hospital Los Angeles (former) CEO Rich Cordova



Case study: Children’s Hospital Los Angeles CEO Rich Cordova on shifting the culture to meet challenges of health care reform


Children's Hospital of Wisconsin  CEO Peggy Troy



Case study: Children’s Hospital of Wisconsin CEO Peggy Troy on Creating the ‘At our Best’ culture to execute an integrated, patient-centered strategy


How culture can support your strategy

Our healthcare clients have engaged us to help them shape culture to improve results in several areas:

  • build the cultural foundation to develop and implement new models, including Accountable Care Organizations, medical homes and other alliances
  • implement shared services and maximize the effectiveness of service lines across multi-unit systems
  • gain commitment and cross-organizational synergies to improve accountability, quality, safety and efficiency
  • build trust and alignment with physicians and enable new physician practice models
  • build alignment across organizations: clinical, research, academic/faculty, administration, foundations
  • avoid, smooth or prevent the culture clashes that often keep mergers and acquisitions from realizing full potential and synergy
  • improve the patient care experience by getting people to work effectively together across disciplines

Contact us for more information

To learn more about how we can partner with your healthcare organization to guide your culture-shaping initiative, please contact:
Jaclyn Eiler:  email: or call 562-981-5996.