Senn Delaney Partner Nick Neuhausel will serve as chairman for a day and deliver an opening address May 22 at the 2015 Chief Strategy Officer Summit in San Francisco. This year's summit will focus on creating and implementing innovative strategy. Neuhausel will provide an overview on why aligning a company's strategy, structure and culture is critical to successful execution.

How did reshaping the culture at an 8-hospital healthcare system help overcome many challenges and contribute to greatly improved financial performance, clinical quality, patient satisfaction and employee engagement? Gary Shorb, CEO of Method Le Bonheur Healthcare, shares the inside story in our spring newsletter, at your best

Belgacom CEO Dominique Leroy is leading a culture transformation at the Belgian telecommunications giant that is restoring growth after a decade of decline. Watch the video and read the full interview and case study.

In this first of a two-part post, Senn Delaney Chairman Dr. Larry Senn discusses the cultural challenges of mergers and offers several insights on how you can navigate them with a healthy state of mind.

In this second part of a two-part post by Senn Delaney Chairman Larry Senn, he provides a set of guidelines for successful culture integration and shares the notable example of the successful WellPoint-Anthem mega-merger.

our healthcare industry expertise

Senn Delaney positively impacts healthcare

Since 1978, more Fortune 500 CEOs have chosen Senn Delaney as their trusted partner to develop cultures that deliver better results. This is especially true for leaders navigating historic periods of industry transformation. The U.S. healthcare system is at a time of fundamental change affecting all stakeholders; providers, physicians, health plans and patients.

Faced with the imperative to deliver high-quality care at a lower price, healthcare leaders are focusing on strategies needed to succeed in a new environment. When implementing new strategies, leaders often find culture is a step or two behind. By aligning strategy, structure and culture, healthcare leaders have an opportunity to systematically develop an organization that can manage the challenge of change and achieve high levels of performance.

Senn Delaney's passion and singular focus on culture, combined with decades of hands-on experience, has resulted in a comprehensive and proven culture-shaping methodology that engages people and measurably impacts both the spirit and performance of organizations.

How culture can support your strategy
Our healthcare clients have engaged us to help them shape culture to improve results in several areas. The most common include:

Enable new business models

  • build the cultural foundation to develop and implement new models, including Accountable Care Organizations, medical homes and other alliances
  • implement shared services and maximize the effectiveness of service lines across multi-unit systems


Change the cultural DNA to maximize effectiveness of critical initiatives

  • gain commitment and cross-organizational synergies to improve accountability, quality, safety and efficiency
  • shift the way people work together to enable new strategies and organizational capabilities


Align leadership and effectively lead change

  • build trust and alignment with physicians and enable new physician practice models
  • maximize the effectiveness of new leaders and/or newly configured leadership teams quickly to lead change
  • build alignment across organizations: clinical, research, academic/faculty, administration, foundations


Ease mergers and acquisitions

  • avoid, smooth or prevent the culture clashes that often keep mergers and acquisitions from realizing full potential and synergy


Increase focus on patient and family-centered care

  • improve the patient care experience by getting people to work effectively together across disciplines
  • partnering with patients and families to include them as part of the team to improve the patient care experience


Our healthcare clients include:

  • Children's Hospital Los Angeles
  • Children's Hospital and Health System
  • Chilton Memorial Hospital
  • Henry Ford Health System
  • Methodist Le Bonheur Healthcare
  • Miami Children's Hospital
  • Nationwide Children's Hospital
  • St. Joseph Hospital
  • The Ohio State University Medical Center
  • WellPoint
  • UnitedHealth Group

View longer list of clients in health care | health care services


What healthcare clients say about working with us


Methodist LeBonheur Healthcare CEO Gary Shorb

Miami Children's Hospital CEO Dr. Narendra Kini

Nationwide Children's Hospital CEO Dr. Steve Allen

Nationwide Children's Hospital Research Institute President Dr. John Barnard


Health care articles and thought papers

Nationwide Children's Hospital: Connecting culture and care

View from the top: Miami Children's Hospital CEO Dr. Narendra Kini prepares the institution to embrace IT transformation

Prescription for a Cure: By Jim Hart, Senn Delaney President and CEO

WellPoint: Prescription for a healthy merger

Shaping the culture at The Ohio State University Medical Center

Videos on our SDTV thought leadership video channel that further describe our work


CEO Rich Cordova discusses leading culture transformation at Children's Hospital Los Angeles

Senn Delaney's 35-year history of exclusive focus on shaping cultures

Why organizational culture can and should be intentionally shaped

Why culture, strategy and structure must align

Avoiding cultural clash in mergers and acquisitions


Contact us for more information
To learn more about how we can partner with your organization to guide your culture-shaping initiative, please contact:
Holly McLeod, healthcare practice manager,