spotlight

How did reshaping the culture at an 8-hospital healthcare system help overcome many challenges and contribute to greatly improved financial performance, clinical quality, patient satisfaction and employee engagement? Several leaders, including the CEO, President/COO, senior vice president of human resources and children's hospital CEO share their insights in these video interviews.

Belgacom CEO Dominique Leroy is leading a culture transformation at the Belgian telecommunications giant that is restoring growth after a decade of decline. Watch the video and read the full interview and case study.

In this first of a two-part post, Senn Delaney Chairman Dr. Larry Senn discusses the cultural challenges of mergers and offers several insights on how you can navigate them with a healthy state of mind.

In this second part of a two-part post by Senn Delaney Chairman Larry Senn, he provides a set of guidelines for successful culture integration and shares the notable example of the successful WellPoint-Anthem mega-merger.

healthcare industry experience

The U.S. healthcare system is at a time of transformative change affecting all stakeholders; providers, physicians, health plans and patients and their families. Faced with the imperative to deliver high-quality care at a lower price, healthcare leaders are employing new strategies needed to succeed in a new environment. Senn Delaney has decades of experience helping leaders in healthcare and many other industries to develop cultures that deliver better results.

 

Our clients in healthcare | healthcare services

 

What healthcare leaders say about the impact of our work

 

Methodist LeBonheur Healthcare CEO Gary Shorb

 

 

 

Case study: Methodist Le Bonheur Healthcare CEO Gary Shorb on Creating a ‘Power of One' culture to maximize system performance

 

Children's Hospital Los Angeles (former) CEO Rich Cordova

 

 
 

Case study: Children’s Hospital Los Angeles CEO Rich Cordova on shifting the culture to meet challenges of health care reform

 

Children's Hospital of Wisconsin  CEO Peggy Troy

 

 
 

Case study: Children’s Hospital of Wisconsin CEO Peggy Troy on Creating the ‘At our Best’ culture to execute an integrated, patient-centered strategy

 

How culture can support your strategy


Our healthcare clients have engaged us to help them shape culture to improve results in several areas:

  • build the cultural foundation to develop and implement new models, including Accountable Care Organizations, medical homes and other alliances
  • implement shared services and maximize the effectiveness of service lines across multi-unit systems
  • gain commitment and cross-organizational synergies to improve accountability, quality, safety and efficiency
  • build trust and alignment with physicians and enable new physician practice models
  • build alignment across organizations: clinical, research, academic/faculty, administration, foundations
  • avoid, smooth or prevent the culture clashes that often keep mergers and acquisitions from realizing full potential and synergy
  • improve the patient care experience by getting people to work effectively together across disciplines

Contact us for more information


To learn more about how we can partner with your healthcare organization to guide your culture-shaping initiative, please contact:
Jaclyn Eiler:  email: jeiler@senndelaney.com or call 562-981-5996.