client case study

Methodist Le Bonheur Healthcare

CEO Gary Shorb

Creating a ‘Power of One' culture to maximize system performance

 Memphis-based eight-hospital health care system Methodist Le Bonheur partnered with Senn Delaney, a Heidrick & Struggles company, to drive a “Power of One” culture throughout the organization. “It was a number of years ago that we really decided that the vision for the organization needed to be one that created a health care system that was one of the best in the country,” says  CEO Gary Shorb. “We knew that the missing ingredient was our culture; that we really had to address that. You can have all the best talent, the best plans and you can have the best strategy, objectives and goals. But without the culture piece being absolutely right, we were not going to achieve the kind of results we needed to achieve. It is the magic, if you will, that makes everything else work.”


Goals of the Power of One culture

  • create a system mindset so that decisions are made for the greater good
  • create a consistent, patient-centered brand experience across all hospitals and systems
  • improve teamwork and interaction among the senior leaders as well as other leaders within hospitals within the corporate structure
  • improve financial performance
  • increase patient satisfaction
  • improve employee engagement scores


Results of the culture transformation


There was improvement on every goal. The system is in the top five percent in the nation on associate satisfaction. In clinical quality, scores are in the top quartile. The system went from a BBB bond rating with Standard & Poors and Moody’s to an A+ rating. Patient satisfaction scores achieved top quartile. It was ranked one of the 2016 Best Workplaces in Health Care, by Great Place to Work® and Fortune magazine. For the second year in a row, it was named to Becker's Hospital Review 2016 list of its 150 Great Places to Work in Healthcare in the United States. Le Bonheur Children’s Hospital became among only 7% of hospitals in the country to have earned the distinction of Magnet status in 2016 by the American Nurses Credentialing Center.


Watch video with Gary Shorb on the 'Power of One' culture 




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Culture Drives Performance Image