spotlight
Senn Delaney Executive Vice President and Partner Bill Parsons provides best practices on creating a customer-focused culture in this new thought paper.
Read our latest issue of at your best, Senn Delaney's free quarterly newsletter. Each issue features interviews with business leaders, thought leadership articles and the latest news and research on culture shaping. This issue features an interview with MEDecision CEO Scott Storrer on transforming a culture to enable growth.
Is your personal purpose aligned with the purpose of your organization? Senn Delaney President and CEO Jim Hart poses some thought-provoking questions to help you consider this important question.
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knowledge center
thought papers
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CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.
This article by Senn Delaney Founder Dr. Larry Senn and CEO and President Jim Hart will help leaders consider your senior team and how members might more effectively meet eight requirements of a healthy, high-performance enterprise leadership team.
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President and CEO Jim Hart shares surprising results of our new Thriving Global Leadership Study™ of thousands of leaders across 60 industries and 50 countries. We discovered a dramatic difference between those who are facing these times of crisis with what is defined as a high-thriving state of mind and those with a lower-thriving state of mind. The survey data shows that high-thriving leaders have the exact characteristics needed for success in the times we are in. The article also gives CEOs and top leaders an opportunity to quickly evaluate the thriving state of mind of their leaders and managers to evaluate their organization's ability to survive and thrive during the economic crisis and beyond.
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Companies are getting a failing grade at a time when the need to be customer centric is being put to the test as never before.
This article by Senn Delaney partner and executive vice president Bill Parsons helps leaders consider whether your company's culture is really as customer-centric as it should be. It provides best practices for methodically shaping a customer-centric culture as well as examples of recognized leaders in customer service, and how they created a sustainable competitive advantage.
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To the casual observer, aircraft manufacturer Airbus UK and pharmaceutical giant GlaxoSmithKline (GSK) wouldn't appear to share a lot of common ground. Some would say that the worlds of building airplanes and producing the next blockbuster wonder-drug are light years apart.
A closer look shows that these two organizations are more similar than one might initially think. Both shared a common goal of driving out costs while not sacrificing quality. As a means to achieve that goal, they initially implemented lean-manufacturing processes. However, they became increasingly frustrated when sustainable results were slow to develop.
The inescapable conclusion was that a component was missing, one that addressed the human element of the equation.
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Through a collaborative, groundbreaking study with three prominent U.S. business schools, Senn Delaney has discovered that people who operate from a unique set of three core principles consistently perform at the top 10 percent of performance ratings.
The joint study and subsequent research and surveys led to creation of our new, evidence-based, practical performance model that can be taught, practiced, reinforced, applied and measured.
Senn Delaney President and CEO Jim Hart and Managing Director EMEA Dustin Seale describe how these three principles can be mastered to lead individuals, teams and organizations to healthier, higher levels of performance.
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Mergers and acquisitions are a fact of life in today's highly competitive global business environment. Unfortunately, up to one third of mergers fail within five years, and as many as 80 percent never live up to their full potential.
A great deal of evidence indicates that the ultimate success of mergers and the amount of time it takes to get them on track is determined by how well the cultural aspects of the transition are managed. Senn Delaney Chairman Dr. Larry Senn shares insights on how to systematically and consciously avoid cultural clash to gain the most synergy from any merger or acquisition.
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Successful health care leaders are treating ailing systems with a healthy dose of innovative solutions. Senn Delaney CEO and President Jim Hart discusses key issues facing health care leaders today, innovative solutions for dealing with them, and provides a series of thought-provoking questions to help you gauge the health of your organization's culture.
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