"The most engaging, interesting and enjoyable person I know is the person in front of me right now."

Rich Crafton

Client Operations Manager

Rich leads the Client Operations department, the tactical and coordination team of Heidrick & Struggles that supports consultants and clients, ensuring that all deliverables are met with world-class quality in a timely manner. He is also responsible for the global procurement of materials and general purchasing for the Huntington Beach headquarters.


One of the unique and exceptional growth opportunities available to all Senn Delaney employees is the introduction and yearly focus on personal purpose. Rich defines his purpose as “Inspiring joyful living daily” and strives to bring that forward in all he does.


Prior to working with Senn Delaney, Rich owned and operated several businesses in Southern California and served as vice president for a software manufacturing company.


Rich grew up in Huntington Beach and now lives in Costa Mesa with his wife Lucy and two daughters. He enjoys hiking, cooking, travel, good wine and an occasional slice of golf.

Culture Drives Performance Image