Meri Armour, CEO of Memphis-based Le Bonheur Children's Hospital describes the culture-shaping initiative that began at the pediatric hospital in order to create an environment that enabled the strategic goal of providing patient and family-centered care. As the positive results spread across the hospital, the system leaders across the eight-hospital healthcare system Methodist Le Bonheur determined it was essential to create that consistent culture across all hospitals and the enterprise.

Smart leaders help shape their company's culture — instead of allowing the culture to shape the company. CEOs who have been most successful at shifting their company culture have an acute awareness of and focus on four principles for successful culture change.


How do CEOs develop the skills they need to lead in an ever-changing world?  To answer that question, Senn Delaney's parent company, Heidrick & Struggles, partnered with the Saïd Business School at the University of Oxford to conduct in-depth interviews with more than 150 CEOs representing a wide range of sectors around the world. 


Findings are published in The CEO Report, one of the most comprehensive, in-depth studies of CEO leadership capabilities. It identifies a suite of integrated skill sets that today’s senior-most leaders leverage to help them grow and thrive in a business environment marked by constant change and dissonance of competing stakeholder interests.


Among the critical capabilities CEOs identified were embracing a growth mindset of continual learning and curiosity and adapting in the face of relentless pressure for change while authentically remaining true to personal sense of purpose.


About the Research


The research was conducted by a research team from Saïd Business School, University of Oxford and Heidrick & Struggles, under the research and ethics guidelines set by the university. Combining the complementary strengths of these two institutions produced a distinctive blend of academic rigor and practical business impact.


Jointly, they conducted in-depth interviews with 152 CEOs from across the world and from a wide range of sectors, making this one of the most comprehensive studies of CEOs globally. Collectively, these leaders have over 880 years of CEO experience, are responsible for a total of more than 5.8 million employees generating $1.7 trillion in revenues. All interviews were anonymized prior to analysis by the research team.  

Through a collaborative, groundbreaking study with three prominent U.S. business schools, Senn Delaney has discovered that people who operate from a unique set of three core principles consistently perform at the top 10 percent of performance ratings.

The joint study and subsequent research and surveys led to creation of our new, evidence-based, pragmatic, performance model that can be taught, practiced, reinforced, applied and measured.

Senn Delaney President and CEO Jim Hart and Managing Director EMEA Dustin Seale describe how these three principles can be mastered to lead individuals, teams and organizations to healthier, higher levels of performance.