Meri Armour, CEO of Memphis-based Le Bonheur Children's Hospital describes the culture-shaping initiative that began at the pediatric hospital in order to create an environment that enabled the strategic goal of providing patient and family-centered care. As the positive results spread across the hospital, the system leaders across the eight-hospital healthcare system Methodist Le Bonheur determined it was essential to create that consistent culture across all hospitals and the enterprise.

Smart leaders help shape their company's culture — instead of allowing the culture to shape the company. CEOs who have been most successful at shifting their company culture have an acute awareness of and focus on four principles for successful culture change.

privacy policy

What this privacy policy covers

This policy covers how treats personal information that Senn Delaney, a Heidrick & Struggles company, collects and receives, including information related to your use of this Web site.

Personal information is information about you that is personally identifiable like your name, address, e-mail address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that Senn Delaney does not own or control or to people that Senn Delaney does not employ or manage.

Information Collection and Use

Senn Delaney collects personal information when you register with Senn Delaney, when you use Senn Delaney products or services, when you visit Senn Delaney pages or the pages of certain Senn Delaney partners, and when you request articles or information. Senn Delaney may combine information about you that we have with information we obtain from business partners or other companies.

When you register, we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests.

Once you register with Senn Delaney and sign in to our services, you are not anonymous to us.

Senn Delaney automatically receives and records information on our server logs from your browser, including your IP address, Senn Delaney cookie information, and the page you request.

Senn Delaney uses information for the following general purposes: to customize the content you see, fulfill your requests for publications, services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

Information sharing and disclosure

Senn Delaney does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Senn Delaney's terms of use, or as otherwise required by law.


Senn Delaney may set and access Senn Delaney cookies on your computer.

Senn Delaney lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Senn Delaney's cookies.

Senn Delaney uses Web beacons to access Senn Delaney cookies inside and outside our network of Web sites and in connection with Senn Delaney products and services.


We reserve the right to send you certain communications relating to the Senn Delaney service, such as service announcements, electronic newsletters or administrative messages. If you wish to opt out of communications from Senn Delaney, you can elect to opt out in the electronic communication or you may contact us at: Senn Delaney, 7755 Center Ave., Suite 900, Hungtington Beach, CA 92647, (562) 426-5400

Confidentiality and security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

To learn more about security, including the security steps we have taken and security steps you can take, please read Security at Senn Delaney.

Changes to this privacy policy

Senn Delaney may update this policy. We will notify you about significant changes in the way we treat personal information by placing a notice on our site.

Effective Date: October 01, 2008