Meri Armour, CEO of Memphis-based Le Bonheur Children's Hospital describes the culture-shaping initiative that began at the pediatric hospital in order to create an environment that enabled the strategic goal of providing patient and family-centered care. As the positive results spread across the hospital, the system leaders across the eight-hospital healthcare system Methodist Le Bonheur determined it was essential to create that consistent culture across all hospitals and the enterprise.

Smart leaders help shape their company's culture — instead of allowing the culture to shape the company. CEOs who have been most successful at shifting their company culture have an acute awareness of and focus on four principles for successful culture change.

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A complimentary resource to inspire leaders

Why culture matters to today's energy leaders was the focus of this presentation by Dustin Seale, Senn Delaney partner and managing director, EMEA, to utility leaders at the annual The Future of Utilities 2013 conference in London. More than 250 senior water, electricity and gas sector leaders attended the conference to debate challenges and opportunities facing the industry.

In this presentation, Seale challenges leaders to consider: How is your culture supporting your key strategic initiatives? How is your culture impacting service to the customer and operational efficiency? Seale also shares case studies about UK Power Networks and Piedmont Natural Gas, discussing the positive results they have experienced from shaping their cultures.

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