client quote

Larry Glasscock, WellPoint, Inc. Chairman

Creating a new customer-focused culture of innovation after a merger

Senn Delaney helped us to successfully create a new, customer-focused culture of innovation. Since the merger, we have reorganized from a regional structure to a line of business structure. We are able to introduce products more consistently and quickly because we have a strategy around the customer segment that is consistent across the enterprise.

We were able to make this major organizational shift with tremendous buy-in across the company because we are aligned on what our core values are. It is about putting the customer first and making decisions that are good for all of WellPoint.