An accomplished leader with more than 25 years of experience in customer service, operations and human resources, Kim Lytton was excited to join Senn Delaney as a consultant in 2008 after experiencing the success of the Senn Delaney culture-shaping model in her own organization. Kim works with client teams to engage them in the culture-shaping process and coaches client leaders to implement healthy, high-performance cultures.
Kim's first-hand experience with the challenges associated with culture shaping to achieve improved business results, her extensive experience with a variety of large change-management efforts and excellent facilitation and coaching skills make her a valued resource for clients. Her clients have included Pacific Gas and Electric Company, Children's Hospital of Wisconsin, DTE Energy, USAA, Ohio State University, SCAN Health Plan, CVS/Caremark, Lens Crafters, First Horizon Bank, Girl Scouts of Eastern Missouri, Limited Brands, United Health Group, Children's Hospital of Los Angeles, and MEMC.
Prior to joining Senn Delaney, Kim held several leadership and operating roles within a Fortune 200 company, including call center operations director for the largest energy call center in the country. Kim's personal style and experience working her way up to a director of a large corporation give her the unique ability to empathize and connect with audiences at all levels in an organization. Kim is also a successful career transition coach, providing personal career and business consulting services and workshop facilitation for hundreds of executives and professionals in the San Francisco Bay area.
Kim holds a Bachelor of Sciences in business administration and is a certified senior professional in human resources. She and her husband, Steve, live in Dublin, California with their son, Cameron, and enjoy exploring new wineries, motorcycle riding, walking and spending time with family and friends.