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client quote

Gary Shorb, president & CEO, Methodist Le Bonheur Healthcare

Creating the Power of One culture to maximize system performance

“We knew that the missing ingredient was our culture; that we really had to address that. You can have all the best talent, the best plans and you can have the best strategy, objectives and goals. But without the culture piece being absolutely right, we were not going to achieve the kind of results we needed to achieve. It is the magic, if you will, that makes everything else work. We have seen improvement on every front. We are now in the top five percent in the nation on associate satisfaction. In clinical quality, almost every one of our quality scores is in the top quartile. We have gone from a BBB bond rating to a A+ bond rating with Standard & Poors and Moody's. Our customer satisfaction – our patient satisfaction scores – also are achieving top quartile. One of our goals was to be listed in the US News and World Report as an outstanding hospital. And we are the best in the region on the adult side. And Le Bonheur is  listed as one of the top children's hospitals nationally. And we are top five percent in the Morehead associate feedback survey."


Watch the video interview with Gary Shorb



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Culture Drives Performance Image