spotlight

We at Senn Delaney wish you a healthy and high-performance 2012. To help you, your team and your organization thrive this year, we are pleased to share the best of our thought leadership and interviews. These articles and videos are intended to deepen leaders' understanding that organizational cultures can be intentionally shaped, and that high-performance, thriving cultures create the greatest competitive advantage and achieve outstanding results. Warmest wishes for 2012!

We are pleased to share four of the year's best CEO interviews on culture featuring ING Direct CEO Arkadi Kuhlmann, Zappos.com CEO Tony Hsieh, Ogilvy & Mather Chairman Shelly Lazarus, and The Home Depot Founder Bernie Marcus.

Griffin Hospital is considered a leader in innovative healthcare, but that wasn't always the case. Today, CEO Pat Charmel shares the story behind the turnaround that led to Griffin being named one of Fortune Magazine's top places in America to work. It all started with innovative thinking, a true focus on the customer and overcoming resistance to conventional thinking and change.

YUM! Brands CEO and Chairman David Novak offers powerful and sincere directives for creating a cohesive, success-oriented corporate culture in his new book, TAKING PEOPLE WITH YOU: The Only Way to Make BIG Things Happen. Several of Senn Delaney's culture-shaping principles are noted in the book. We are pleased to share an excerpt.

James L. Heskett's new book, The Culture Cycle: How to shape the unseen force that transforms performance, demonstrates that developing an effective culture can account for up to half of the difference in operating income between two organizations in the same business. Senn Delaney is pleased to share an exclusive chapter excerpt, Measuring Effectiveness.

expertise

Why clients hire us

The most common drivers of our work

We are called on to partner with and guide CEOs and executive leaders to improve performance in a variety of business situations. The most common drivers of our work include:

Align new leaders and/or newly configured teams
  • maximize effectiveness of the team more quickly

  • prepare them to best lead culture change
Integrate mergers and major acquisitions
  • avoid, smooth or pre-empt the culture clashes that often keep mergers and acquisitions from realizing full potential and synergy

Shape the culture to support new strategies
  • determine habits that may slow progress of new strategies

  • develop and align entire company around new values and guiding behaviors

Implement major organization-wide systems or processes
  • minimize cultural barriers to change

Become an integrated or allied business model
  • create collaborative organizations to effectively implement shared services and allied business models
  • gain cross-organizational synergies

Shift to a customer focus / improve customer satisfaction
  • create service cultures to support company-wide efficiency and performance and enable top-line growth