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David Novak, Yum! Brands Chairman, CEO and President

Restoring the organization to greatness

When I became the leader at KFC, I was committed to having all of management walk the talk and provide the kind of leadership needed to restore the organization to its former greatness.

The Senn Delaney processes and concepts were invaluable and brought out the best in people and improved customer service, sales and bottom-line results. They provided the same kind of assistance when I took over Pizza Hut and Taco Bell. We continued to use their processes and techniques throughout all of YUM! as we merge the companies.

Watch video of David Novak discussing how with Senn Delaney's guidance, he focused on building a recognition culture across 117 countries and 1.4 million employees where everyone makes a difference.

Culture Drives Performance Image