spotlight

A new report by Raconteur, The Future CEO Special Report, examines the changing role of the CEO. Dustin Seale, Senn Delaney Managing Partner EMEA, is among experts and CEOs weighing in on the importance of culture, Good company culture boosts business.

In a planned succession, Mike Marino will become president and CEO of Senn Delaney effective Jan. 1, 2017. Jim Hart will serve as a senior advisor to the Heidrick & Struggles leadership team.

Read our latest newsletter, at your best. It features our new interactive microsite to explore how culture drives performance, our latest article that examines leadership lessons from the Hamilton musical creator, and an interview with Cafe Rio's CHRO on how the restaurant change baked the best of its small business culture into a scalable model that is proving to be a winning ingredient for rapid growth.

How can a strong company culture make organizations more effective in a VUCA environment? Brigadier General Bernard Banks, former head of the United States Military Academy's Department of Behavioral Sciences & Leadership, share his leadership insights and lessons learned from the military and the private sector in Heidrick & Struggles' latest LeadershipTV video.

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business results and culture are closely linked


Culture plays one of the biggest roles in the success or failure of all strategies and initiatives and in financial performance.

 

A dysfunctional culture is why most major system implementations are behind schedule, over budget and fall short of expectations. It is why new organizational structures don't fully deliver on the promise. It's why new CEOs often fail, and why safety and quality issues persist. It's why companies that don't have service cultures struggle to support growth.

 

The Jaws of Culture
 

Early on, we coined a phrase to describe this phenomenon. We called it the “Jaws of Culture.” All organizations, no matter how successful, have historic habits. While well intentioned, some of those habits get in the way, especially when strategy or operational structure changes or when stretch goals are needed. We call these cultural barriers the “Jaws of Culture.”

 

Dysfunctional organizational habits act like jaws in the culture that can chew up your strategies and initiatives. Some common examples:
 

  • Turf issues, trust issues or silos get in the way when changes require collaboration across the enterprise.
  • Passive-aggressive resistance shows up when major changes need to be implemented quickly.
  • People blame others or make excuses when results aren't where they should be.

 

Strategy, structure and culture
 

We also noted that cultural traits often got in the way when organizations wanted to implement a new strategy or change the structure, such as from a holding company to more of a shared business model. When the strategy of an organization changes, the culture is usually a step or two behind. This lag is like an anchor on a boat and slows progress.  

 

The Senn Delaney process removes the jaws eliminates the lag and creates the right behaviors to best support your business initiatives.

 

Watch video with Senn Delaney Partner and EVp Bill Parsons discussing why strategy, structure and culture must align

 

Culture Drives Performance Image