spotlight

How did reshaping the culture at an 8-hospital healthcare system help overcome many challenges and contribute to greatly improved financial performance, clinical quality, patient satisfaction and employee engagement? Several leaders, including the CEO, President/COO, senior vice president of human resources and children's hospital CEO share their insights in these video interviews.

Belgacom CEO Dominique Leroy is leading a culture transformation at the Belgian telecommunications giant that is restoring growth after a decade of decline. Watch the video and read the full interview and case study.

In this first of a two-part post, Senn Delaney Chairman Dr. Larry Senn discusses the cultural challenges of mergers and offers several insights on how you can navigate them with a healthy state of mind.

In this second part of a two-part post by Senn Delaney Chairman Larry Senn, he provides a set of guidelines for successful culture integration and shares the notable example of the successful WellPoint-Anthem mega-merger.

engage full organization

Engaging the entire organization provides the greatest impact

Cultures often resist what they need. A broad group of active, visible leaders needs to engage all employees, top to bottom, in shaping the desired culture. Momentum, energy and critical mass are needed to engage all employees in a new culture. The faster people are engaged in the process, the higher the probability the culture will shift. Clients that have done this using our organizational engagement process to create a thriving, high-performance culture with all employees operating at their best from top to bottom have experienced many important benefits.

A healthy, high-performance culture best ensures:

  • better execution of strategies
  • added operational efficiency and excellence
  • more successful mergers and acquisitions
  • more satisfied customers
  • more engaged employees
  • growing bench strength
Watch video with Senn Delaney Partner and Managing Director EMEA Dustin Seale describing the culture-shaping process and the CEO's role

 


Thriving, high performance organizations have everyone from top to bottom aligned on their vision, strategies and direction. They also are characterized by an essential set of values and behaviors we bring to life in our process. These include:

  • performance excellence
  • cross-organizational collaboration
  • innovation and change
  • a positive, winning spirit
  • integrity in the broadest sense
Watch video with Senn Delaney Partner and Executive Vice President Bill Parsons on the importance of aligning strategy, structure and culture



One of our distinctive capabilities is to be able to bring these concepts to life, not just at the top of organizations but from top to bottom in organizations of any size. We have done that successfully in many organizations with a few thousand people to global companies with hundreds of thousands of employees.

Two things make this possible:

  1. Our innovative Transfer of Competence process. We prepare internal leaders to carry the culture-shaping process deeply into your organization using the same approach that we use for your top teams.
     
  2. Our Senn Delaney Connect technology platform. Our system can gather diagnostic input and deliver reinforcement messages, such as our eCoach™ reinforcements, to large populations.