Times have changed. When we first began working on culture with clients decades ago, we spent a lot of time educating skeptical leaders about what culture is, how it affects the organization for better or worse and how it can be shaped to improve spirit and performance. There has been a significant evolution. The soft stuff has become the hard stuff. CEOs know that culture has a big impact in enabling business strategy to succeed. Some even say that it is not just a differentiator, but THE differentiator.
The impact of culture on performance can be measured and is significant. Many global studies have proven the culture and performance link. Harvard business professors John Kotter and John Heskett wrote the book on culture and performance. They found that firms with a strong culture built on a foundation of shared values outperformed other firms by a large margin on several key indicators, including revenue growth, employment growth, stock price growth, and jobs growth.
When you walk into an organization with a healthy culture, you feel the difference - in the way people work and what they achieve together. But the proof is in the results. Here are a few examples of the business results our clients have experienced after shaping their culture.
Client Successes: the payoff can be substantial
Results matter: A few words from our clients