Dr. Larry Senn, founder and chairman of culture-shaping firm Senn Delaney, a Heidrick & Struggles company, will provide a presentation, Winning Cultures and Exceptional Customer Experience, followed by a ‘fireside chat' with Arby's new CEO Paul Brown on revitalizing a strong culture at the Global Retail Marketing Association (GRMA) 9th Annual Executive Leadership Forum May 15-17 in St. Pete Beach, Fl.

Enjoy the latest insights, videos and articles from Senn Delaney leaders on why culture matters in our latest newsletter, including a new video with Children's Hospital Los Angeles CEO Rich Cordova on leading culture change at the pediatric academic medical center.

Jim Hart, president and CEO of Senn Delaney, a Heidrick & Struggles company, recently hosted a roundtable for chief executive officers at Chief Executive Group's CEO2CEO Leadership Summit at the New York Stock Exchange to examine key elements of business leadership and performance-driven power of purpose. Read the article that appears in the current issue of Chief Executive Magazine where CEOs who attended the roundtable, shared their insights, progress and challenges. Read the full article.

Dustin Seale, Senn Delaney partner and managing director, EMEA, and Ian Johnston, senior vice president, explore the challenges leaders in manufacturing organizations face and examine the kind of culture and mindset needed for manufacturing companies to enable process improvement and enhance spirit, performance and competitiveness in this new thought paper.


a trusted partner to CEOs and senior teams around the world

Since our founding in 1978, we have been a trusted partner to more CEOs and senior teams to transform cultures than any other firm. We have measurably shifted behaviors of hundreds of organizations, thousands of teams and tens of thousands of leaders and managers.

We work with the top leaders of Global 1000 and Fortune 500 companies throughout the US, UK, Europe, Asia, South America, Africa and Australia. Our clients also include, major non-profit organizations, colleges and universities and city, state and federal governments.

Shaping cultures is a journey, not an event, therefore, we have developed long-term relationships with many of the leaders with whom we've worked. That is why many of our new client engagements are based on referrals from past clients who feel we made a big impact on their company.

Download client impact results brochure with several case studies.

View client success stories

And when many CEOs who have worked with us to shape their cultures move to new companies, they often bring us in to do the same. One CEO partnered with Senn Delaney throughout his career at four Fortune 500 companies to align his senior teams and shape the cultures of those firms.

The first industry we served in 1978 was retail, where clients wanted to create a service culture (see our history). That work continues today with many of the largest retailers and fast-food companies in the world. Over the years, our client experience base has grown to include health care, consumer products, other consulting firms, manufacturers, transportation and distribution, major universities and high-technology.

Watch this video with our client, Yum! Brands CEO David Novak, on creating an iconic recognition culture