Meri Armour, CEO of Memphis-based Le Bonheur Children's Hospital describes the culture-shaping initiative that began at the pediatric hospital in order to create an environment that enabled the strategic goal of providing patient and family-centered care. As the positive results spread across the hospital, the system leaders across the eight-hospital healthcare system Methodist Le Bonheur determined it was essential to create that consistent culture across all hospitals and the enterprise.

Smart leaders help shape their company's culture — instead of allowing the culture to shape the company. CEOs who have been most successful at shifting their company culture have an acute awareness of and focus on four principles for successful culture change.


a trusted partner to CEOs and senior teams around the world

Since our founding in 1978, we have been a trusted partner to more CEOs and senior teams to transform cultures than any other firm. We have measurably shifted behaviors of hundreds of organizations, thousands of teams and tens of thousands of c-level executives, leaders and managers.

We work primarily  with Global 1000 and Fortune 500 companies throughout the US, UK, Europe, Asia, South America, Africa and Australia, starting with the CEO and senior team. Our clients also include, major non-profit organizations, colleges and universities.


The first industry we served in 1978 was retail, where clients wanted to create a service culture (see our history). That work continues today with many of the largest retailers and fast-food companies in the world. Today, we also work across many industries, including energy, health care, pharmaceuticals, consumer products, manufacturing, transportation and distribution and high-technology.
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