spotlight

We at Senn Delaney wish you a healthy and high-performance 2012. To help you, your team and your organization thrive this year, we are pleased to share the best of our thought leadership and interviews. These articles and videos are intended to deepen leaders' understanding that organizational cultures can be intentionally shaped, and that high-performance, thriving cultures create the greatest competitive advantage and achieve outstanding results. Warmest wishes for 2012!

We are pleased to share four of the year's best CEO interviews on culture featuring ING Direct CEO Arkadi Kuhlmann, Zappos.com CEO Tony Hsieh, Ogilvy & Mather Chairman Shelly Lazarus, and The Home Depot Founder Bernie Marcus.

Griffin Hospital is considered a leader in innovative healthcare, but that wasn't always the case. Today, CEO Pat Charmel shares the story behind the turnaround that led to Griffin being named one of Fortune Magazine's top places in America to work. It all started with innovative thinking, a true focus on the customer and overcoming resistance to conventional thinking and change.

YUM! Brands CEO and Chairman David Novak offers powerful and sincere directives for creating a cohesive, success-oriented corporate culture in his new book, TAKING PEOPLE WITH YOU: The Only Way to Make BIG Things Happen. Several of Senn Delaney's culture-shaping principles are noted in the book. We are pleased to share an excerpt.

James L. Heskett's new book, The Culture Cycle: How to shape the unseen force that transforms performance, demonstrates that developing an effective culture can account for up to half of the difference in operating income between two organizations in the same business. Senn Delaney is pleased to share an exclusive chapter excerpt, Measuring Effectiveness.

clients

a trusted partner to CEOs and senior teams around the world

Since our founding in 1978, we have been a trusted partner to more CEOs and senior teams to transform cultures than any other firm. We have measurably shifted behaviors of hundreds of organizations, thousands of teams and tens of thousands of leaders and managers.


We work with the top leaders of Global 1000 and Fortune 500 companies throughout the US, UK, Europe, Asia, South America, Africa and Australia. Our clients also include, major non-profit organizations, colleges and universities and city, state and federal governments.


Since shaping cultures is a journey, not an event, we have developed long-term relationships with many of the leaders with whom we've worked. That is why many our new client engagements are based on referrals from   past clients who feel we made a big impact on their company. And when many CEOs who have worked with us to shape their cultures move to new companies, they often bring us in to do the same.One CEO partnered with Senn Delaney throughout his career at four Fortune 500 companies to align his senior teams and shape the cultures of those firms.


The first industry we served in 1978 was retail, where clients wanted to create a service culture (see history). That work continues today with many of the largest retailers and fast-food companies in the world. Over the years, our client experience base has grown to include health care, consumer products, other consulting firms, manufacturers, transportation and distribution, major universities and high-technology.