client case study

Yum! Brands

CEO David Novak

Creating a recognition culture to spur global performance

Yum! Brands CEO David Novak engaged Senn Delaney to develop and implement a people-first culture of fun and recognition driven by the How We Win Together principles. His single highest priority was to create a global culture that galvanized people around the behaviors he knew it took to win in the restaurant industry globally.

“When I became the leader at KFC, I was committed to having all of management walk the talk and provide the kind of leadership needed to restore the organization to its former greatness. The Senn Delaney concepts like the Mood Elevator were invaluable. They brought out the best in people and improved customer service, sales and bottom-line results.” — David Novak, chairman, president and CEO, Yum! Brands

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Watch video of CEO David Novak sharing insights on creating the iconic recognition culture that drives global performance

Culture Drives Performance Image