client case study

T-Mobile USA

Board member Lothar Harings

Becoming ‘simply the best' in customer service

Senn Delaney was engaged to help create a ‘one-company', high-performance service culture to enable T-Mobile USA to be America's most highly regarded service company for fun, fast, affordable mobile solutions.
 
"We are excited about building a culture of excellence at T-Mobile, which reflects both the way we work together internally, as well as our mission to become the leading service company in the mobile industry. Senn Delaney's methodology has tremendously influenced our leadership culture on both sides of the Atlantic. Their flexibility and ability to customize their concept at all levels of the organization has enabled T-Mobile to reach a high level of commitment towards building our new culture." — Lothar Harings, board member, T-Mobile International AG Management

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Culture Drives Performance Image