client case study

Miami Children's Hospital

CEO Dr. Narendra Kini

Preparing for transformative change and improving performance

With a clear mandate to bring Miami Children's Hospital into the digital 21st century with an EMR transformation, CEO Dr. Narendra Kini took the proactive approach of first shifting the collective mindset of the institution in a more accountable, collaborative and patient and family-focused direction. 

"We have seen significant improvement in our medical staff satisfaction, from the fifth percentile, one of the lowest in the country, to 94%. A staggering change. We have seen very significant improvement in patient satisfaction and we have seen an increase in employee engagement. We used to think of ourselves as a great community hospital. We are now beginning to think of ourselves as a top-tier children's hospital. And that belief is absolutely one of the primary drivers of change. " — Dr. Narendra Kini, CEO, Miami Children's Hospital

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