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Basil Scarsella, CEO, UK Power Networks

Creating the UKPN Way culture to fulfill on the vision

"What is the biggest difference that I've seen? Improved performance, which is why we embarked on a culture change program in the first place. The best thing we have seen is a significant improvement in performance in just about every area. Engagement from the employees between 2011 and 2012 for example has improved by something like 25 percent. The reliability of the network has improved by 40 percent... Ultimately, getting judged to be Utility of the Year, I think is a reflection of everything we've done, and importantly the commitment that the management team and the employees have put in.”
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 CEO Basil Scarsella discusses creating the UKPN Way culture

Culture Drives Performance Image