client case study

UK Power Networks

CEO Basil Scarsella

Creating the UKPN Way culture to fulfill on the vision

UK Power Networks (UKPN) was formed in 2011 when Cheung Kong Group (CKI) acquired three electricity networks — in London, in the southeast and east of England. UKPN delivers electricity to a quarter of Britain's population — about 20 million people and eight million households.

UK Power Networks CEO Basil Scarsella engaged Senn Delaney to help shape the culture at the newly formed company, which has 5,000 employees, to help him to create a culture that would help the power distribution company fulfill it goals of delivering a first-class network as measured by reliability, customer service, cost efficiency and safety and become an employer of choice and respected corporate citizen.

"The best thing we have seen is a significant improvement in performance in just about every area. Engagement from the employees between 2011 and 2012 for example has improved by something like 25 percent. The reliability of the network has improved by 40 percent... Ultimately, getting judged to be Utility of the Year, I think is a reflection of everything we've done, and importantly the commitment that the management team and the employees have put in.”
   Basil Scarsella, UK Power Networks CEO
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