client case study

Children's Hospital of Wisconsin healthcare system

CEO Peggy Troy

How culture is enabling Children's Hospital of Wisconsin health system to execute an integrated, patient-centered strategy

Healthcare organizations across the U.S. are undergoing transformative change in the movement toward healthcare reform solutions that achieve reduced costs, better outcomes and improved patient experience. One of the major shifts is a push toward Population Health, a strategy of care coordination so care partners and services collaborate to best serve the patient and family. Children's Hospital and Health System is an independent health care system dedicated solely to the health and well-being of children. It is one example of a system that focused on achieving this goal, and used a culture change initiative to enable its strategy to be fully successful.  


Children's Hospital of Wisconsin engaged Senn Delaney, a Heidrick & Struggles company, to create the ‘At Our Best’ culture to align and engage all areas of the health care system. The shift from a functional business model of services within 13 different divisions to an integrated delivery model was aimed at realizing the purpose of having the healthiest kids in the nation.


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Senn Delaney was engaged to help guide the culture transformation across all key teams and departments. The key goal was to foster an At Our Best culture that shifts people beyond the episodic care approach to a more all-encompassing Population Health strategy of serving children ‘from cradle to college.’



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