Client quote

Mike McGuire, CEO, Grant Thornton

“I felt that Grant Thornton had unlimited potential, but in order for us to be successful, we would have to be collaborative and work together as one unified culture.There were a lot of business reasons for us to be able to do it. We wanted to be able to retain our people. We wanted to be able to increase our employee engagement because if our employees are very engaged and they’re very happy, then the service we deliver to our clients is really at an absolute premium. The results exceeded my expectations. In 2016, our retention improved by 500 basis points year-over-year—something that's unprecedented in our industry. Our net promoter scores and client satisfaction scores have always been very high. I think our culture journey has been able to enhance them. We're getting a lot of our business from referrals from satisfied clients. I think that difference is really in our culture. We didn't get into this to win awards, but I am starting to see us win awards all over our Now we're in Top 10 in a lot of these categories.”

    

Watch a short video with Mike McGuire on transforming Grant Thornton through culture

 

 

Culture Drives Performance Image