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client quote

Rich Cordova, CEO, Children's Hospital Los Angeles

Transforming the culture to meet challenges of health care reform

 “The culture shaping has really transformed the way we do business. The survey results we get back from our employees are constantly improving. One of the major initiatives that we’ve embarked on is our automated medical record on the outpatient side. It tremendously affects the way our clinicians treat our patients, and the processes and the flow of work all had to be redesigned. What the culture transformation work did was it gave us the opportunity to be aligned, to have an easier way of getting alignment quicker, and get to the work that has to be done so that we can execute effectively.”




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